Email Policy

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Email Policy

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While email is a great communication tool, email is most effective when it is used with intention and discipline. 

The following principles set out how B&I Legal Counsel will communicate via email.

We encourage our clients to adopt the same principles.

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These principles are adapted from the thought leadership of Ann Gomez.

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Don’t Reply All
Unless Necessary

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In consideration of the time of others, we will not “reply all” to an email unless its absolutely necessary.

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Expect Timely
Responses

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We process emails in batches throughout the work day and expect others to do the same.

As a consequence, we expect timely – but not instant -responses to emails.

In other words, if you email us after 6pm, please do not expect a response within 2 hours.

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We will not use Email to Replace a Conversation

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We will not use email to replace an important conversation, especially when the conversation is about a delicate or complex topic.

In these circumstances, we will call you and confirm our conversation in an email.

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Our Emails will have a Specific Subject Line

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Our emails will have enough detail in the subject line to help the recipient decide whether to open the email now or later.

We will update the subject line of an email if the email conversation shifts to a different topic.

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Our Contact Info Will Be on All Emails

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All our emails will have our core contact information in order to assist the recepient in contacting us.

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We Will Not Use
Read Receipts

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We will not send a read receipt.

Once we send an email, we will trust that you have received it.

If the email is urgent, we will call or text you to determine if you have read it.

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Our Emails will be
Easy to Answer

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Our emails will be broken up with bullets, sub-titles, and bolded key words.

Our requests will be clearly stated in the email and make it easy for you to respond. 

If a more complex discussion needs to be had, we will schedule a meeting.

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Our Emails will be Professional

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While we will keep our emails brief, we will at the same time keep our emails professional by following the three C’s: 

We will be candid in our assessments, careful with humour & sarcasm & conservative with the content we email.

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We Will Say
“Thank You”

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Gratitude is rarely expressed,  especially in the legal profession.

We intend to buck the trend.

As such, we will express thanks if it would be appropriate to do so.

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Want to know more?

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Lets chat about how integrating a lawyer into your business gives you a competitive advantage.

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Just a reminder: sending an inquiry online does not mean B&I Legal Counsel has been retained as your lawyer.

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3250 Bloor St West Suite 600
Toronto, ON M8X 2X3
Tel: 416.803.5600
Fax: 647.799.1035

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600 – 3250 Bloor St. W.
Toronto, Ontario, M8X 2X9
Tel: 416.803.5600
Fax: 647.799.1035
hello@bilawyers.ca

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